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Terms of Business

Who are we?

CBVC Vehicle Management Limited (and trading styles Leasing Gorilla and Your Fleet Partner) incorporated in England No 6750312 are a finance broker and not a lender. As such we have relationships and offer products from a variety of reputable and ethical lenders.

Who regulates us?

CBVC Vehicle Management Ltd is authorised and regulated by the Financial Conduct Authority, Firm number 688562 You can check the FCA’s Register by visiting the FCA www.fca.org.uk/register or by telephoning them on 0800 111 6768

Our Pledge to you….

What Products do we offer?

We offer a range of consumer hire and consumer credit vehicle finance products from a selection of finance providers from whom we may receive a commission or fee.

What we will do for you

We will only make recommendations that are suitable for your requirements based on information that you provide us with. Therefore it is imperative to provide appropriate and accurate information throughout the process.

What we will charge

We charge a processing fee of £295 +VAT for our services. The processing fee is charged by CBVC Vehicle Management Ltd for our service and represents the costs incurred for arranging the sale, ordering the vehicle, arranging the finance and organising delivery of the vehicle. Some of our lenders may charge an administration fee to set up your agreement. We may receive a commission or other benefits from finance providers should you decide to enter into an agreement with the finance provider we have introduced you to.

You will be liable for a cancellation fee if you have ordered a vehicle and the dealer/manufacturer imposes a charge. For unregulated agreements our processing fee is not refundable, where a customer cancels a regulated Agreement during the Cooling Off Period our processing fee is refundable.

What to do if you have a complaint

If you have a complaint about any aspect of our service then we want to hear from you. You can contact us by telephone (01283 351201) or in writing to Complaints Manager, CBVC Vehicle Management Ltd, 2 Faraday Court, First Avenue, Centrum 100, Burton on Trent, Staffordshire, DE14 2WX or by e-mail to sales@cbvc.co.uk

Click here to view our complaints policy.

Data Protection – Why you can trust us

We will not abuse your data, we’ll keep it safe (in accordance with the data protection act), we may use your personal data to check your credit record with credit reference agencies and for fraud prevention purposes. We will contact you in the future to send you more offers, but if you don’t want this just e-mail unsubscribe@cbvc.co.uk. We will never sell your data to another organisation.

What else you need to know

The finance provider we have introduced may charge fees or administration charges which include but are not exhaustive to Document fee, fine administration, cherished number plate administration, failed direct debit, foreign travel documentation, damage to vehicle on return. A schedule of these fees are available from the finance provider. They will also provide a Keyfacts document when finance documents have been raised.

Our services are not connected in any way to a finance agreement.

Your statutory rights, including any right you have as a customer, are not affected by anything in the pledge.

Nothing in the agreement is intended to limit or exclude our liability for death or personal injury or for fraudulent misrepresentation or any liability that may not legally be limited or excluded.

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