CBVC Vehicle Management Ltd ensures clients are at the very heart of all that we do. We are fully committed to providing the highest standards of client service and advice.
Our customers are our most valuable asset and our aim is to ensure we deliver a user-friendly, robust, reliable service. As a part of our overall approach we are fully committed to treating our clients fairly and as such we endeavour to meet their expectations of high quality service.
Our treating customers fairly (TCF) policy is centred around the guidance provided by the Financial Services Authority (FCA) to ensure we consistently deliver fair outcomes to our clients and take responsibility for the firm and staff (at all levels) providing an enhanced service quality to clients, based on a culture of openness and transparency. As a firm, we take the requirements of the FCA seriously, in particular,the requirement to treat customers (clients) fairly.
The FCA has outlined six key themes which are central to the TCF initiative:
We have set out below how we aim to ensure these principles are embedded in our approach to dealing with our clients.
Our Customers can be confident that they are dealing with a company where the treatment of customers is central to our corporate culture.
Our Customers are provided with clear information and are kept appropriately informed before during and after the point of sale.
Where our customers receive advice, the advice is suitable and takes account of their circumstances.
We recognise that our employees are critical to delivering a positive client experience and ensuring our customers are treated fairly. Our culture and values encourage and support our employees to deliver this.
We respond in a timely manner to our customers’ and prospective customers’ questions and queries, and address any issues or concerns promptly.
We are happy to provide full details of our complaints process on request.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
T: 01283 351201
F: 01283 564424
CBVC Vehicle Management Ltd
2 Faraday Court
Burton on Trent
Registered Office : 81 Burton Road, Derby, Derbyshire, DE1 1TJ
Leasing Gorilla is a trading style of CBVC Vehicle Management Ltd |Registered in England & Wales with company number : 6750312 | Data Protection No : Z1655995 | VAT No : 973 9120 00 | BVRLA Member No : 654
CBVC Vehicle Management Ltd is authorised and regulated by the Financial Conduct Authority (FCA) our Firm Reference Number is 688562. CBVC Vehicle Management Ltd is a credit broker not a lender. We use a panel of lenders.
Copyright © 2019 CBVC Vehicle Management Ltd, All rights reserved.